Self-RICA your SIM in just a few simple steps. Here's how:

Step 1: Start the RICA Process

• Open WhatsApp on your phone and send the word RICA to 063 901 0001.

Step 2: Follow the Automated Steps

• You'll receive automated instructions to guide you through the RICA process. Simply follow the steps as provided.

No ID or Proof of Address? No Problem

• Our system typically verifies your details automatically, so you may not need to provide your ID or proof of address. If we can't verify your details, we will ask for these documents.

Need Help?

• If you encounter any issues or have questions, contact our customer care team via WhatsApp at 063 901 0000.

You can join us and keep your existing number by porting it to our network, hassle-free!
Here's how to get started: 

Step 1: Ensure Your SIM is RICA'd

• Make sure your SIM card has been RICA'd before beginning the porting process.

Step 2: Insert Your SIM Card

• Insert your SIM card into your device.

Step 3: Initiate the Porting Process

• Send a WhatsApp message with the keyword "Port" to our Self-Service line at https://wa.me/27639010001.
• You will receive step-by-step instructions on how to seamlessly port your number to our network.

Important Note

• You can now insert your new SIM card and proceed with porting your number while the SIM is already in your device.

When inserting your Fundi Mobile SIM into your mobile device, the Access Point Name (APN) is automatically configured. However, if you experience delays, connectivity, or internet issues, follow these steps to troubleshoot:

Steps to Resolve Connectivity Issues

1. Toggle Airplane Mode
2. Restart Your Device
3. Manual APN Configuration
   If issues persist, manually configure the APN in your device's network settings using these steps:

Manual Android APN Configuration

1. Access Settings
2. Navigate to Mobile Networks
3. Open Access Point Names
4. APN List
5. Restart Device

Manual Huawei APN Configuration

1. Access Settings
2. Navigate to Mobile Networks
3. Open Access Point Names
4. APN List
5. Restart Device

Manual iOS APN Configuration

1. Access Settings
2. Navigate to Cellular Settings
3. Access Cellular Data Options
4. Open Cellular Data Network Settings
5. Modify APN Settings
6. Restart Device

If you still encounter issues after following these steps, reach out to Fundi Mobile support for further assistance.

 If you need to perform a SIM swap, you'll need to get a new, non-RICA'd SIM from us. We’ll assist you with the swap and provide you with the ITC number.

To get started, simply message our customer care team at this link.https://wa.me/27639010000

Please be ready to answer a few security questions to confirm your identity. Your security is our top priority.

Top up your account with ease: 

1. Open our app 
2. Tap the button at the bottom center labled as 'Top Up' 
3. Choose your desired product, such as Non-Expiry Data Bundles 

Follow the prompts and select your preferred payment method 

Voila! Your account is now topped up, and don't forget, every in-App top-up rewards you with 10% more data! 

Top up your account effortlessly with these 3 vouchers, available at retail locations and online:

 1Voucher

• Online: Purchase here 1Voucher Website
• Retail: Available at Flash, Pep Cell, Pep, Pep Home, Shoprite, Checkers, uSave, Ackermans, MoyaPay, TymeBank, MoMo, Nedbank App, and more.

OTT Voucher

• Online: Purchase here OTT Voucher
• Retail: Over 150,000 locations, including Capitec App, Nedbank App, Makro, Game, Boxer, BP, Caltex, MoyaApp, and local community spots.

Blu Voucher

• Retail: Blu Vouchers can be purchased at Capitec Banking app, BP Garage, Caltex, Sasol Garage, Shell Garage, Clicks, Total Garage, Boxer, and many more retail locations. 

Topping up your account using MyWallet is easy. Follow these steps to complete your purchase:

Step 1: Open the your app

• Launch your app on your device.
• On the Home screen, find and tap on the "Top-up" icon.

Step 2: Select Your Top-up Option

• In the Top-up section, choose from the available options: Select either "Data" or "Airtime."
• Select your desired bundle.

Step 4: Choose Your Payment Method & Complete your Top up

• Specify your preferred payment method.
• Select the "MyWallet" option.
• Tap on the "Buy" button.

Once the transaction is successful, your data or airtime bundle will be added to your account. Enjoy your services!

Keeping your account topped up is easy with multiple payment options. Here’s a guide to each method:

1. Bank Card Top-Up

If you want to use a Debit or Credit card, follow these steps:

1. Open the App.
2. Tap on "Top Up".
3. Select the product you want (data, airtime, etc.).
4. Choose "Debit or Credit Card" as your payment method.

2. Airtime Top-Up

Convert your airtime into data:

1. Open the App.
2. Tap on "Top Up".
3. Select the product you want.
4. Choose "Airtime" as your payment method.

3. Digital Payments (Instant EFT & Ozow)

For a seamless digital top-up experience:

1. Open the app.
2. Tap on "Top Up".
3. Choose your product.
4. Select either "Ozow" or "Instant EFT" as your payment method.

4. MyWallet

Use your MyWallet for versatile payment options:

1. Open the App.
2. Tap on "Top Up".
3. Select the product you want.
4. Choose "Wallet" as your payment method.

5. Vouchers

Where to Buy Vouchers:

• You can buy 1Voucher, OTT Voucher, or Blu Voucher at banking apps, major retailers like Pep, Shoprite, Checkers, Makro, and Game, and convenience stores like BP, Pick n Pay, and local spaza shops.
• Pro Tip: Ask for the specific voucher type (1Voucher, OTT, or Blu Voucher) instead of requesting a generic voucher.

How to Redeem a Voucher

• Through the App:
• Using USSD:

With these options, topping up and staying connected is a breeze!

In-App:

• Launch the App on your device.
• Tap on 'Home' to see your data and airtime balances displayed on the homepage.
• To view a more detailed breakdown of your balances, simply tap on 'View Details'. 

Via USSD:

• On your phone, dial *136# to access your data and airtime balances.

Stay informed about your usage with these simple methods.

• Information USSD: *135#
• Top-up & Balances: *136#

The Fundi Mobile App provides everything you need in a convenient and simple format. Here's a quick overview:

Home Screen

• View all your balances for data, airtime, and rewards as soon as you open the app.

Quick Links

• Send "Please Call Me" requests, chat with support, view bills, or find top-up locations.

Wallet

• Access payment options, shop in the Marketplace, send cash, and view statements.

Top-Up

• Purchase data, airtime, or other specials using various payment methods, including vouchers.
• Share data for free with other Fundi Mobile users.

Rewards

• Earn free data daily by watching ads, taking surveys, or playing games.
• Redeem your earned data anytime.

Menu & Settings

• Get support, add bank cards, log out, and manage your settings.

Bonus Info

• The Fundi Mobile App is data-free to use!

Explore the Fundi Mobile App and enjoy its features effortlessly!

If you are already logged in, log out of Fundi Mobile first:

1. At the bottom of the Login screen tap on "Reset my password"
2. You will receive an OTP code
3. Enter new password
4. Now you can login with your new password and mobile number

Done! 

Logging In

1. Open the App:
2. Access the Login Screen:
3. Enter Phone Number:
4. Create PIN Code:
5. Enter PIN Code:

Logging Out

1. Access App Settings:
2. Navigate to App Settings:
3. Initiate Logout:

By following these steps, you can easily log in and out of your app, ensuring secure access to your account whenever needed.

Yes! Totally FREE to download!

• Our App is FREE to download because we do not charge any download fees.

Our app is 99.9% data-FREE! 

Sending Please Call Me messages is simple and quick! You can send up to 7 messages per day. Follow these steps:

Step 1: Log In to the App

• Open the App and log in to your account.

Step 2: Navigate to Quick Links

• On the home screen, scroll to the Quick Links section.
• Select Send Please Call Me, indicated by a phone icon with a green box.

Step 3: Enter the Recipient's Number

• You can either manually input the recipient's phone number or select a contact using the black plus icon.

Step 4: Submit Your Message

• Once you’ve entered the number, tap Submit to send the Please Call Me message.

That's it! You've successfully sent a Please Call Me message.